1. Store Credit - $7 Restocking Fee
2. Exchange* - $7 Exchange Fee + free shipping
3. Original Payment Method - $14 Restock Fee
• Sale items are eligible for store credit only. Note that items on temporary sale, may be returned as normal for full refunds.
SHIPPING POLICY
Most domestic shipping within the United States is free on orders over $125, however some exclusions apply on larger or bulky items, as well as on some special collection launches such as Soor Ploom, Apolina and Misha & Puff.
Large/Heavy/Bulky Items - Whenever possible we aim to note within the item description if there is shipping surcharge. These surcharges also apply to returns of such items and will be deducted as additional fees when processing refunds. Such items include, but are not limited to, doll furniture, kids furniture, larger storage baskets, bicycles, scooters, ride-ons, etc.
International shipping charges will be calculated by our discounted Shopify rates. Only DHL or UPS is available for international orders so that we can guarantee tracking and swift handling of orders.
If you wish to return something by mail yourself, without using our returns portal, please ship items to the below address. Please note that we are not responsible for any lost or stolen returns. We suggest you add insurance and/or signature delivery.
CouCou Returns
61 Endicott Street
Unit 6
Norwood, MA 02062
If you have any questions please email hello@coucou-boston.com.